You pay us for improving your performance in ranked games. You give us your username and password and we play on your account. We have a lot of players which are at least in grandmaster tier who guarantee the quality and speed required for your order.
There's a lot of reasons why this can happen. If there are no server problems then you should contact booster through order chat or the administrators through the support chat or contact form. We will happily solve all of your problems.
We aren't in a position to say how long exactly your account will be worked on. It depends on a few things that we have no control under such as the size of your order, the current amount of orders and the availability of our players.
After your payment you will be redirected to a page with the registration process (you will also get a remind message to your PayPal e-mail). After you enter that page, you must create a new account if you don't already have one. After the creation of your account you will need to go to the profile page and add your username and password. After you've done that, your account will be ready for boosting.
That's never happened with any of our clients but there is always a small chance that this may happen, and no one can guarantee you 100% protection against it. If that will happen, we won't take responsibility for it.
No. If any booster offers to contact you outside the Overwatch or our members area, let our team know and we will provide you a free thank you boost in return. Please do not offer your contact details to our boosters.